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Exchanges & Returns

SHIPPING & RETURNS

Orders placed before 4PM EST will be processed and shipped the same day. After 4PM EST it will ship the next day (excluding weekends and holidays) Orders placed during promotional sales may experience slight delays (in such case you will be notified).

Any order over $75 and being shipped to a US address is eligible for free shipping using the ground service of our choice (takes about 3-10 business days).

*All Shipping days are business days (Mon–Fri).

***Shipping time for international orders varies depending on the country being shipped to.

SHIPPING TIME FRAMES

US Shipping Time

East Coast Shipping…………………………………. 2-4 days

West Coast Shipping………………………………… 3-5 days

Express Shipping……………………………….…… 1-3 days

International Shipping

Canada………………………………………………… 7 days

Basic International Shipping……………………. Varies

Express Shipping orders placed before 4PM EST will be processed and shipped the same day. While we will do all we can to ensure your order is delivered promptly, we cannot be held liable for delays due to conditions beyond our control (e.g., severe weather, service interruptions, US holidays, etc.).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the selected shipping option. Depending on the shipping provider.

DUTIES AND TAXES

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We can ship to virtually any address in the world, but please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

RETURN POLICY

If your product is not working because of a manufacturing malfunction we will exchange it free of charge or provide a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return any unused or unopened item within 30 days of delivery for a refund minus $14.95 restocking fee. In case the product was used or opened we can offer an exchange but not a refund.

Refunds can take time to process by your bank. We wil issue the refund as soon as possible.The process will start after we receive your product and ensure it was never used or open and still in Resllable condition. Order processed using a coupon code of any kind are not refundable.

If you need to return an item, simply email us at: Info@BrillianceNewYork.com

COUPON USE
In addition to all policies stated in the Company’s Terms and Conditions and Website, all orders placed on the Site are also subject to the Company’s Rules of Use.
The Rules of Use Are as Follows:
• Terms of coupon codes are subject to change at any time without notice.
• Vouchers, coupons, and discount codes do not have any cash value and are not interchangeable.
• Only one discount (coupon, voucher, or promotion price) may be used per order. Orders that used two or more coupons for the same order will be considered fraud and the company may reject shipment and process the paid amount as a processing fee charge for the company to review and establish the purchase as fraudulent. Company at it’s own discretion may elect to ship the lost value item only in the order or any other item of its choice without noticing the customer.
• Vouchers are only valid for single use, even if not used for the full promotional value.
• Coupons cannot be combined with other coupons OR any other discounts.
• Coupons cannot be applied towards promotional priced items.
• Errors or misprints on coupons will not be honored.

• use of a coupon that results in a greater discount than approved by company may result in order cancellation.

• Company reserves the right not to honor errors or mistakes cause by coupon usage.

• Deliberate misuse of coupon codes will result in the order being canceled.
• If an order is placed that does not meet these guidelines it will be canceled and refunded upon company’s sole discretion.

If you have any questions feel free to email us at:

info@brilliancenewyork.com

Or call: 786-350-3728

Our office hours are:

Monday – Thursday 10AM- 5PM and Sunday: 10AM – 4PM EST

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